What if my package gets damaged?

We take the utmost care of your packages during shipping, but it is possible that damages occur during shipping. It is very important to use sturdy packing materials like double walled cardboard boxes and protective fillers to insure the safety of the package contents. Each shipment carries $100.00 insurance free of charge. If your package gets damaged during shipping, you can file a claim with us. All claims must be approved and reimbursed to us by the Express Carrier before we can reimburse you. Since we are the third party shipping company, the final decision on the claims rests with the carrier. NOTE: Your insurance amount cannot be higher than the value declared on your Commercial Invoice.