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How do you ship your parcels?

We ship all packages with major air express carriers. We have two warehouses collecting packages. Our primary Shipping Depot is located in Shenzhen, China. Our second Depot is located in Kowloon, HK. When we receive your pick up instructions, our Hong Kong team calls your vendor first thing in the morning. This call sets the Read More

What are the biggest packages I can ship?

Ship any single package up to 68 kg (150lbs), with unlimited weight on multiple-piece shipments to the same destination. Dimensions per package can be up to 274 cm (108″) in length, or 30 cm (130″) in length and girth combined. Our Dimensional Weight Calculator will also help you to automatically determine the shipment’s chargeable weight.

Why are your prices less expensive?

Our price advantage is built on years of shipping large volumes of freight with several express carriers. Our volume allows us to negotiate deep discounts. We pass these discounts onto you. Additionally, our primary value proposition, the very nature of our Blind Shipping business, is such that our customers never touch the shipment. Local handling can Read More

What is Customs Clearance?

Each shipment entering a destination country passes through Customs. Packages are checked to make certain that they don’t contain illegal substances and to be assessed for duties and taxes, based on the values you provided when scheduling your pickup. SCD handles this process for you. Customs Brokerage is included in your all-in-one price.

What is a Commercial Invoice?

A commercial invoice is a document showing quantity, description and value for the declared items. Each international shipment must include a commercial invoice and a packing list. When you prepare your blind shipment, entering the required product details and values, our system auto-generates these documents for your shipment. The new SCD commercial invoice and packing Read More

What documents are required for shipping?

Our system generates a commercial invoice and a packing list based on your provided information. We also generate an air waybill for tracking purposes. Some apparel-based commodities require an export license. We will use your factory’s license which is not normally indicative of your factory name.

Do you clear packages through Customs?

Yes, we take care of clearing your shipment through customs. When scheduling your shipment, your data creates a commercial invoice declaring all of your provided values. Note that incorrect information may result in delays and/or penalties. Our fully automated system provides rapid processing for clearance of your international shipments before the plane even leaves the Read More

Who pays for Customs Duties and Taxes?

As a system default, you prepay freight, duty and taxes ensuring that your shipments are delivered fully prepaid. We provide assistance to identify duty rates before shipping. If the actual duties and taxes, assessed by the Customs Agency, are found to be more or less than collected by SCD, you will either be reimbursed or credited Read More

What if my package gets damaged?

We take the utmost care of your packages during shipping, but it is possible that damages occur during shipping. It is very important to use sturdy packing materials like double walled cardboard boxes and protective fillers to insure the safety of the package contents. Each shipment carries $100.00 insurance free of charge. If your package Read More

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